Calling the NZCAR team

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is your pet missing?
call us on 0800 LOSTPET (567873).


We operate a 365 day, 24/7 service for your convenience

The NZCAR website is available 24/7 for owners to be able to update their records and to flag their pets as missing.

If you do not have computer access we also offer a 24/7 0800 LOSTPET support service too. There is no charge for using our 0800 service.

  • Office Hours: 8.30am to 5.00pm Mon-Fri
    If you are calling with a general enquiry, or to update your address details and your pet is not missing, then it is best to call during office hours. After hours we only have emergency staff on duty, and as they are working remotely they may not have full access for all enquiries.
  • 5.00pm-Midnight Weekdays, 8.30am-Midnight Weekends
    For lost pet support you can call our 0800 567873 number in the evenings and weekends to speak to our on-call support staff.
  • Midnight to 8.30am, 7 days a week
    From midnight to 8.30am we offer a message service. Your call will be returned the following morning.

The NZCAR service is available 365 days a year, including public holidays. We are the only New Zealand based microchip repatration service with 24/7 0800 phone support and to have our phones actually manned over 15 hours a day, 7 days a week.

You can also email Animal Register Limited at info@animalregister.co.nz and you will receive a reply within 1 working day. To help us help you with your enquiry, please include the microchip number of your pet, your name and contact phone number.